Tag: customer abuse and violence

Mar 2023

ARA and SDA urge government to get tough on aggressive behaviour

Australia’s peak retail body, the Australian Retailers Association (ARA) and the Shop, Distributive and Allied Employees Association (SDA) are urging state and territory governments across the country to implement tougher penalties for people who assault retail workers. Last year, the South Australian Government introduced a maximum penalty of five years imprisonment for people convicted of basic assault against a retail

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Oct 2020

Shoppers should respect retail workers as Victoria opens up

Quotes from Gerard Dwyer, National Secretary the SDA the union for retail, fast food, warehouse and online retail workers All Victorians deserve congratulations for bringing the state’s second wave of COVID-19 to heel. After months of lockdown restrictions, they will naturally welcome the opportunity to start shopping again, especially with the festive season around the corner. Months of pent up

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May 2020

Retail industry releases COVID-19 Retail Recovery Protocol

Australia’s key retail industry groups have united to release a Retail Recovery Protocol for COVID-19 to assure the community, including retail employees and customers, that they can have confidence that retailers and shopping centres will continue to follow stringent public health guidelines, particularly as the community access essential services such as supermarkets, pharmacies and other goods and services. This assurance

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Apr 2020

Congratulations NSW on spitting fines – time for the other state governments to act

Media statement | 19 April 2020 Statement from Gerard Dwyer, National Secretary the SDA – the union for retail, fast food and warehouse workers The decision by the NSW government to extend its $5,000 fine for spitting and coughing to retail workers highlights the urgency of the other state and territory governments following suit. While the most prominent examples of

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Mar 2020

Additional Health and Safety Measures – statement from SDA National Secretary Gerard Dwyer

Media statement | 24 March 2020 In line with the Prime Minister’s call for Australians to pay more respect to “social distancing” for the duration of the COVID-19 emergency, the union representing retail workers is calling for additional steps to improve the safety of shoppers and employees. The SDA is engaging daily with major companies on arrangements being put in

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